Retail Tailing Off?


I was in the Dick Smith outlet in Box Hill earlier today, looking for an adapter for a very old printer in our office. I could not find the adapter so I thought I’d ask one of the 2 shop assistants I saw in the shop. Neither of them showed any interest in serving me, even though I was standing right at the front of the reception, making it as obvious as I could, that I was waiting for help. I stood and waited for easily 10 minutes. One of those 2 shop assistants was behind the reception counter on the phone, obviously on a personal call. He could not have missed me, the only person waiting at the counter at that time. When he finished the call, he walked away from the counter and went to the back of the shop. It wasn’t until about 5 minutes had passed before he came back to the reception counter. I wonder if both the workers were hoping I would go away after waiting for a few minutes. As it turned out, my near 20 minute wait was futile as all it took for one of them to finally attend to me, was less than a minute to say to me the adapter wasn’t available.

It is the same with the Myer Forest Hill Chase store. For as long as they have existed (since taking over the Harris Scarfe store), they are one of the worst Myer outlets I know. The service is near non-existent and when you do get service, it is the most unfriendly type.

Ditto the Gazman outlet at The Glen shopping center in Glen Waverley. You either get no service or when you do, you get the most unfriendly, almost rude service.

So why is there a prevalence of bad service in retail outlets? You hear complaints on talkback radio but it is only when I put my own recent bad experiences that I realise it isn’t an isolated or aberration of a problem. It looks like the trend now.

Advertisements